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Clear history, cookies and cache

You may have problems using the site. For example, you can't log in because you get a certain error message.

This may be due to the data that your internet browser stores. Removing this data may resolve the issue.

How you should delete this data depends on which internet browser you use. For the most commonly used internet browsers, it is explained below how you can delete the data, which may solve your problems with the website.

chrome.JPG Google Chrome

1. Open Chrome on your computer.
2. Click on 'More' in the top right corner (three dots below each other).
3. Click History, then click History again.
4. Click Clear Browsing Data on the left. A box appears.
5. Select which part of the history you want to delete from the drop-down menu.
6. Select the first use to delete all.
7. Check the boxes of the data you want to clear in Chrome, including "Browsing history", "Cached images and files", and "Cookies and other site data".
8. Click Clear Browsing Data.

Now the data has been removed from your browser.

edge.JPG Microsoft Edge

1. Open Microsoft Edge on your computer.
2. Click on three dots next to each other in the top right corner (this can also be three dashes).
3. Then go to settings.
4. Click on the 'choose what to clear' button under the heading clear browsing data
5. A new list will open. Check 'Browsing history', 'Cookies and saved website data' and 'cached data and files'.
6. Click on "Delete".

Now the data has been removed from your browser.

fox.JPG Mozilla Firefox

1. Open Mozilla Firefox on your computer.
2. Click on three lines below each other in the top right corner.
3. Then choose 'history'
4. Then choose 'Clear recent history…'
5. A new screen will open. Check here 'Navigation & download history', 'Cookies', 'Buffer'.
6. Click on 'Clear Now'.

Now the data has been removed from your browser.

IE11.JPG Internet Explorer 11

1. Open Internet Explorer 11 on your computer.
2. Click in the top right corner on 'Tools' the gear.
3. Choose 'Security' and then choose 'Delete browsing history'.
4. A new window will open. Check here 'Temporary internet files and website files', Cookies and website data and 'History'.
5. Then click on 'Delete'.

Now the data has been removed from your browser.

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